30 Oct 2024

Choosing a VPN Service that Works for You

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As you become more engaged online through social media, shopping, education, finance, healthcare, and other applications, and you are following the best practices we discussed in a prior blog to protect your information online, you may be considering using a Virtual Private Network (VPN).  A VPN helps encrypt your data, whether on your home network or using a public Wi-Fi connection, to keep your data safe. VPN products can offer a variety of services beyond encryption that may be helpful to you.

Some of the benefits of using a VPN when accessing online services and information are:

  • Enhanced Privacy and Security – VPNs encrypt your internet connection, making it difficult for hackers, ISPs, and even governments to track your online activities.
  • Remote Access – VPNs allow employees to access their company’s network remotely, enabling them to work from anywhere with an internet connection.
  • Safe Online Transactions – VPNs provide a secure environment for conducting sensitive transactions, such as online banking or shopping.
  • Anonymity – While not completely anonymous, VPNs can significantly reduce your digital footprint by hiding your IP address.

Although there are many benefits to using a VPN, there are some challenges and potential issues:

  • Potential Speed Reduction – The encryption process and server distance can sometimes slow down internet speeds, particularly with low-tier VPN services.
  • Legal and Regulatory Issues – VPNs are restricted or banned in some countries and using them could lead to legal consequences.
  • Compatibility and Complexity – Setting up a VPN can be complex for non-technical users, and compatibility issues may arise with certain devices or networks.
  • Reliability Concerns – Some VPNs may suffer from connection drops, which can interrupt services and cause frustration.
  • Trustworthiness of VPN Providers – Not all VPN services are created equal. Some may log and sell user data, negating the privacy benefits of using a VPN.

Now that you know the potential benefits and issues to using a VPN, here are things to consider when shopping for a VPN service:

  • Understand Your Needs – Before diving into the features of various VPN providers, it’s essential to understand what you need from a VPN. Are you looking to enhance your privacy, hide your location, or secure your data on public Wi-Fi? Your priorities will influence which features are most important to you.
  • Check the Provider’s Logging Policy – One of the most crucial aspects of a VPN is its logging policy. A reliable VPN provider should have a strict no-logs policy, ensuring that your online activities are not recorded or stored.
  • Assess the Level of Encryption – Encryption is what keeps your data secure as it travels over the internet. Look for providers that offer robust encryption standards, such as AES-256, to protect your information from prying eyes.
  • Evaluate Server Networks – The size and distribution of a VPN provider’s server network can affect your internet speed and the ability to bypass geo-restrictions. A larger network means more options and better chances of finding a fast, nearby server.
  • Consider Speed and Performance – VPN services can vary in speed and performance. While some reduction in speed is expected due to encryption, a good VPN provider should offer a service that minimizes this impact. Check independent reviews for speed test results.
  • Investigate Optional Features – Some VPNs come with additional features such as ad-blocking, malware protection, or multi-hop connections. Decide which, if any, of these features are important to you and choose a provider that offers them.
  • Research the Provider’s Reputation – The reputation of a VPN provider is telling of their reliability. Look for providers with a history of protecting user privacy and read reviews from trusted sources.
  • Examine the Pricing and Value – Compare the pricing of different VPN services. While free VPNs may be tempting, they often come with limitations and security risks. A paid service offers better security and features.
  • Check for a User-Friendly Interface – A user-friendly interface can make setting up and using a VPN much easier, especially if you’re new to the process. Look for services that offer intuitive apps for various devices.
  • Review the Customer Support – Reliable customer support is vital, especially if you encounter issues. Check if the provider offers 24/7 support through multiple channels, such as live chat or email. For more detailed reviews and comparisons, consider exploring resources such as PCMag, Wired, and Cybernews.
  • Read the Fine Print – Before committing to a VPN service, read the terms of service and privacy policy carefully. This will help you understand the provider’s commitments to user privacy and any potential red flags.
  • Test the Service – Many reputable VPN providers offer a trial period or money-back guarantee. Use this opportunity to evaluate the service’s performance and ensure it meets your expectations before making a long-term commitment.

A VPN service is a powerful tool for enhancing online security and privacy, but there are many considerations when selecting a VPN service. Users must carefully weigh the benefits against the potential challenges and choose a reputable VPN provider to ensure the best experience. As with any technology, informed use is the key to maximizing the advantages while minimizing the risks.

If you are interested in more information regarding VPNs, please read these online resources:

Why You Need a VPN, and How to Choose the Right One – https://www.pcmag.com/how-to/what-is-a-vpn-and-why-you-need-one

What is a VPN and what does it do? – https://us.norton.com/blog/privacy/what-is-a-vpn

What Is a VPN, and Why Would I Need One? – https://www.howtogeek.com/133680/htg-explains-what-is-a-vpn/

The 10 Best VPN Services for 2024  – https://www.pcmag.com/picks/the-best-vpn-services

5 Best VPN Services (2024) – https://www.wired.com/story/best-vpn/

Best VPN Services of 2024 – tested by cybersecurity experts – https://cybernews.com/best-vpn/

Protect your information online  – https://mobroadband.org/protecting-your-information-online/

16 Oct 2024

Selecting and Using a Password Manager

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In my blog Protecting Your Information Online, I recommend using unique usernames and passwords for every account you create.  For most of us this creates a unique problem in trying to remember all those usernames and passwords. For most of our accounts, our email is our username, but that still leaves the passwords.

Password managers offer a multitude of benefits. They generate strong, unique passwords for each account, reducing the risk of identity theft and account takeovers. By storing all passwords in a secure vault, they eliminate the need to remember multiple login details, streamlining the authentication process. Additionally, many password managers can fill in personal information on web forms, saving time during account creation or online purchases. Password managers can be used across multiple devices, so you have your passwords on your phone, computer, or tablet. They also alert users to potential security breaches, promoting better password hygiene and overall digital safety.

Here are some factors to consider when selecting a password manager:

Multi-Factor Authentication (MFA) – Look for a password manager that supports MFA. MFA adds an extra layer of security by requiring more than just your username and password for authentication. It might involve a PIN sent via text message or an authentication app.

Password Storage Location – Decide whether you prefer a cloud-based or desktop-based solution. Cloud-based options offer convenience and accessibility, while local storage might be preferred.

Recovery of the Master Password – Although password managers eliminate the need to remember multiple passwords, you still need to recall the master password. Choose a manager that provides a way to recover your master password if forgotten, such as a special key or emergency contact.

Free or Paid – Evaluate the features versus the cost of the password manager. A free version might suffice if you only have a few accounts and do not require storing other personal information. Features such as data encryption and access across multiple devices and security such as multifactor authentication, may only be available in subscription-based password managers.

Additional Features – Explore secondary features like automated device sync, multi-factor authentication, autofill, and multi-platform support. Consider your specific needs when evaluating these features.

User Experience – Opt for a password manager with an intuitive interface. It should generate unique passwords for each account and make it easy to manage your credentials.

Among the most popular password managers, 1Password stands out for its user-friendly interface and robust security features, making it an excellent choice for new users. Bitwarden, praised for its free version, offers a solid range of features without cost, appealing to those seeking a balance between functionality and budget. Dashlane, although on the pricier side, provides a polished experience with premium features.

For those who prioritize financial features and multi-device compatibility, LastPass has been recognized as a strong contender, despite some concerns over its security in the past. Meanwhile, NordPass is noted for its overall performance, making it a top pick for many users.

You will also notice that password manager features are now being integrated into web browsers such as Google Chrome, Microsoft Edge, and Mozilla Firefox. They are designed to store, generate, and autofill your passwords across various websites. Choosing between a browser-based password manager and a third-party service depends on your individual needs and security requirements. If you have a limited number of accounts, the convenience and cost-effectiveness of a browser’s built-in manager might suffice. However, if you have multiple accounts and accounts that you would consider sensitive such as healthcare and financial accounts, investing in a dedicated password manager could provide the enhanced security and features necessary for peace of mind.

When you do decide on a password manager and begin to setup the system, to store, manage and create new passwords for your existing and new accounts, be sure to follow these best practices:

Create Strong and Unique Passwords – A strong password is your first line of defense against unauthorized access. Use a mix of upper- and lower-case letters, numbers, and symbols to create complex passwords. Avoid using easily guessable information such as birthdays or pet names. The auto create feature of most password managers will take care of this for you.

Employ Multi-Factor Authentication – Whenever possible, enable multi-factor authentication (MFA) for an added layer of security. This typically involves a combination of something you know (a password), something you have (a mobile device), and something you are (biometric verification).

Regularly Update Your Passwords – While it’s important not to change passwords too frequently, as it can lead to weaker choices, regular updates are necessary especially if there’s a suspicion of a data breach. Try to change annually and you may want to consider quarterly or every 6 months for sensitive accounts.

Never Reuse Passwords – Each account should have a unique password. Reusing passwords across multiple sites increases the risk that if one account is compromised, others will follow. Most password managers will warn you if you are reusing a password or using it for multiple accounts.

Store Passwords Securely – Ensure that your password manager uses strong encryption to protect your passwords at rest and in transit. This prevents them from being easily deciphered if intercepted.

Monitor Password Strength – Use the password manager’s built-in tools to monitor the strength of your passwords and update any that are weak or compromised.

Selecting and using the password manager that meets your needs will create a more secure and streamlined experience as you use online applications and services.

For more information, please visit the following websites:

Protecting Your Information Online

  • https://mobroadband.org/protecting-your-information-online/

Seven Factors to Consider When Choosing the Right Password Manager – Forbes

How To Choose the Best Password Management Software In 2024

Password security 101: Why you need a password manager- Zoho

Picking the right password for your password manager-Bitwarden    

Browser Password Manager or a Standalone Password Service – Consumer Reports 

Links to password Managers:

1Password – https://1password.com/

Bitwarden – https://bitwarden.com/

Dashlane – https://www.dashlane.com/personal-password-manager

LastPass – https://www.lastpass.com/

NordPass – https://nordpass.com/personal-password-manager/

2 Oct 2024

Join the University of Missouri Digital Ambassador Program!

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Do your friends, family, or neighbors turn to you for help with the internet, computers, or online tools like social media and banking? Are you eager to expand your digital skills and use them to benefit your community? Do you enjoy volunteering to support others?

If you answered yes, we invite you to become a University of Missouri Digital Ambassador for your community.

What Does Being a Digital Ambassador Involve?

As a Digital Ambassador, you’ll receive comprehensive training covering internet connectivity, troubleshooting home networks, password security, and using online tools like Google Workspace and Microsoft Office. You’ll also learn effective teaching methods for adults. The training will prepare you to assist community members in integrating digital tools into their daily lives.

We provide you with resources such as handouts, presentations, and promotional materials available online and on a flash drive. Extension faculty at the county and state levels will support you with additional materials and guidance for your community engagements.

In exchange for this training and support, we ask you for 40 hours of volunteer service over the next year. You can contribute by staffing local library help desks, offering one-on-one assistance, educating civic groups, or promoting digital tools at community events.

How You Can Make an Impact?

Digital Ambassadors play a crucial role in empowering communities through digital literacy. For example, you can help individuals navigate online banking, healthcare portals, job searches, and more. By collaborating with local businesses and sponsors, you may even facilitate access to devices for those in need.

Moreover, you’ll identify and support experts within your community who can share their knowledge on specific online applications, enhancing local educational efforts.

Join Us Today!

Digital Ambassadors across Missouri are already making a difference. They’re promoting online safety, providing personalized consultations, and advocating for digital education.

Ready to transform lives through digital empowerment? Register now to become a Digital Ambassador! Visit mobroadband (https://mobroadband.org/digital-ambassador/) for more information and to sign up. Stay updated on training opportunities and program developments in your area.

Together, we can build a digitally inclusive Missouri!

1 May 2024

Understanding Drive-By and Pop-Up Computer Infections

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I’ve just spent some time scanning a computer in my house that had a pop-up virus trying to infect it. Drive-by and pop-up infections are quite common and can lead to your computer and data being compromised.

Drive-by downloads are a form of cyberattack where malware is unintentionally downloaded and installed on a user’s computer. This can occur when a user visits a compromised website or clicks on a deceptive link. The downloaded malware can then perform various malicious activities, such as hijacking the computer, spying on network activity, or destroying data.

Pop-up computer infections, on the other hand, often masquerade as legitimate warnings or advertisements. They can be very persistent, tricking users into clicking on them, which may lead to the installation of malware. These pop-ups can appear even when not browsing the internet, indicating the presence of adware or other malicious software on the system.

To protect against these threats, follow these recommendations:

Keep Your Software Updated – Regularly update your operating system, browser, and any installed software to patch security vulnerabilities.

Install an Ad-Blocker – Ad-blockers can prevent malicious ads from appearing and reduce the risk of accidental clicks that could lead to malware infections. PC Mag has their list of top 5 add blockers.

Use Antivirus Software – A reliable antivirus program can detect and remove malicious software before it harms your system. PC Mag and CNet have their reviews of Antivirus programs for the year.

Enable “Click-to-Play Plugins” in Your Browser – This prevents multimedia content from running automatically and can stop drive-by downloads from executing.

Download Software from Trusted Sources – Be cautious of downloading free software. Ensure you obtain it from legitimate sources and providers to avoid bundled malware.

Adjust Browser Security Settings – Maintain your browser’s default security settings or enhance them to block unauthorized downloads and pop-ups.

Be Wary of Social Engineering – Educate yourself on the tactics used by cybercriminals to lure users into downloading malware, such as phishing emails and fake websites.

Regular Backups – Keep regular backups of your important data. In case of an infection, you can restore your system without losing critical information.

For those who suspect their system may be infected, here’s a step-by-step guide to help you navigate through the process:

Disconnect from the Internet – As soon as you suspect an infection, disconnect your computer from the internet. This prevents the malware from transmitting any sensitive data and stops it from downloading additional malicious components. For pop-up infections, you can power down your machine by holding the power button in for 10 seconds. Many of these pop-up infections run in the computer memory to start and by shutting down the computer without clicking on any recommended links or trying to close the applications on your computer can reduce the chance of further infection.

Enter Safe Mode (Windows MacOS) – Reboot your computer in Safe Mode. This will start your computer with only the essential programs running, which can help prevent the malware from loading.

Check Installed Programs – Review your installed programs and remove anything that looks suspicious or that you don’t remember installing.

Run Antivirus Scans – Use a reputable antivirus program to run a thorough scan of your system. Malwarebytes Anti-Malware is a widely recommended tool for removing malware and unwanted programs. Malwarebytes has both a free and subscription-based service.

Use Secondary Scanners – Sometimes, a second opinion is necessary. Tools like HitmanPro can provide a secondary scan that might catch malware that slipped past your primary antivirus software. Hitman Pro.Alert is their fee-based version.

Reset Your Browsers – Malware often makes changes to your browser settings. Resetting your browsers to their default settings can undo these changes. Once at the default setting, you can change back to any customizations you made to enhance security above the default settings.

Update Your Software – Ensure that your operating system, browsers, and all plugins are up to date with the latest security patches. Outdated software can be vulnerable to exploitation by malware.

Change Passwords – After cleaning your system, change your passwords. This is a crucial step, as malware can capture keystrokes and compromise your accounts.

Backup Your Data – Regularly back up your data to an external drive or cloud storage. If you have a backup from before the infection, you may be able to restore your files if they’ve been damaged or encrypted by malware.

Stay Informed – Educate yourself on the latest threats and how to avoid them. Drive-by downloads can exploit vulnerabilities in outdated software, so keeping informed can help you stay one step ahead of potential infections.

Consult Local Computer Repair Professionals – If you’re not confident in your ability to clean your system or if the infection persists, seek the help of your local computer professional. It’s better to get expert assistance than to risk further damage to your system.

While drive-by and pop-up computer infections pose a significant risk, awareness and proactive measures can greatly reduce the chances of falling victim to these cyber threats. It’s a continuous battle against cybercriminals, but with the right tools and practices, you can safeguard your information and continue to enjoy the benefits of your digital life.

You can find additional information and resources at the following sites:

Malware Protection for Home 2023 | Malwarebytes

Download HitmanPro: Scan and Remove Malware

Best Antivirus Software for 2024 – CNET

The Best Ad Blockers for 2024 | PCMag

What are drive-by downloads + drive-by attack prevention tips | Norton

How to remove a fake virus alert – Norton

How to Enable Click-to-Play Plugins in Every Web Browser (howtogeek.com)

Start your PC in safe mode in Windows – Microsoft Support

Start up your Mac in safe mode – Apple Support

17 Apr 2024

Common Issues with Home Networks and How to Fix Them

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A home network connects multiple devices, such as computers, smartphones, tablets, TVs, printers, and smart home devices, to each other and to the internet. Sometimes you may encounter problems with your home network that affect your online experience. Here are some of the most common issues with home networks and how to fix them:

Slow Internet Speeds

If your internet connection is slow or lagging, you may have several possible causes, such as:

  • Your internet service provider (ISP) may be having issues or throttling (i.e., limiting) your bandwidth because of the service package purchased
  • Your modem or router is outdated or malfunctioning
  • Your network is congested with too many devices or applications
  • Your network is affected by interference from other wireless signals or devices
  • Your device is infected with malware or running too many background processes

To fix slow internet speeds, you can try the following solutions:

  • Update your modem and router firmware to the latest version. Firmware updates can improve performance and security of your network devices.
  • Reduce the number of devices or applications that are using your network. Close any unnecessary tabs or programs on your device and disconnect any devices that are not in use.
  • Change the location or channel of your router. Place your router in a central and elevated position, away from walls, metal objects, and other sources of interference. Change the wireless channel of your router using the router’s web interface or app. Changing the channel of the Wi-Fi may improve signal strength and reduce interference from neighboring routers.
  • Scan your device for malware and remove any suspicious files or programs. Use reputable antivirus software and keep it updated regularly.
  • Restart your device, modem, and router. Sometimes, a simple reboot can clear any temporary issues and improve your network performance.
  • Test your internet speed using an online tool such as Speedtest.net and compare it with your ISP’s advertised speed. If there is a significant difference, contact your ISP and report the problem.

Devices Not Connecting

If you have trouble connecting a device to your network, it may be because of one of these reasons:

  • Your device’s Wi-Fi adapter is disabled or faulty
  • Your device’s network settings are incorrect or incompatible
  • Your device’s network drivers are outdated or corrupted
  • Your router’s security settings are blocking your device
  • Your router’s DHCP server is not assigning IP addresses properly. DHCP stands for Dynamic Host Configuration Protocol, which is a service that assigns IP addresses to devices on your network automatically.

To fix connection issues, you can try these solutions:

  • Check your device’s Wi-Fi adapter and make sure it is enabled and working properly. You can use the network troubleshooter on Windows or the wireless diagnostics on Mac to diagnose and fix any problems with your Wi-Fi adapter.
  • Check your device’s network settings and make sure they match your router’s settings. For example, if your router uses WPA2 encryption, your device should also use WPA2 encryption. If your router uses a static IP address, your device should also use a static IP address. WPA stands for Wi-Fi Protected Access.
  • Update your device’s network drivers to the latest version. Network drivers are software that allows your device to communicate with your network hardware. You can update them manually from the device manufacturer’s website or automatically using a driver updater tool from the device manufacturer.
  • Check your router’s security settings and make sure they are not blocking your device. For example, if your router has a MAC (media access card) address filter, you need to add your device’s MAC address to the allowed list. If your router has a firewall, you need to allow the ports and protocols that your device uses.
  • Check your router’s DHCP server and make sure it is enabled and working properly. If DHCP is disabled or malfunctioning, you may need to assign IP addresses manually or reset your router.

Intermittent Connectivity

If your Internet or home network connection drops frequently or randomly, it might be caused by:

  • Your ISP is having outages or maintenance
  • Your modem or router is overheating or overloaded
  • Your network cable is damaged or loose
  • Your wireless signal is weak or unstable
  • Your device is switching between networks

To fix intermittent connectivity, you can try these solutions:

  • Check your ISP’s status page or social media accounts for any reports of outages or maintenance. If there is an issue on their end, you will have to wait until they resolve it.
  • Check your modem and router for any signs of overheating or overload. If they feel hot to the touch or have blinking lights, you may need to cool them down or reduce their workload. You can do this by placing them in a well-ventilated area, unplugging any unnecessary devices, and limiting bandwidth-intensive activities such as streaming or gaming.
  • Check your network cable for any signs of damage or looseness. If the cable is frayed, bent, or disconnected, you may need to replace it or reconnect it securely.
  • Check your wireless signal for any signs of weakness or instability. If the signal is weak or fluctuating, you may need to improve it by moving closer to your router, reducing interference, or using a Wi-Fi extender or mesh network.
  • Check your device for any signs of switching between networks. If your device is connected to multiple networks, such as Wi-Fi and cellular, it may switch between them depending on the signal strength and availability. You can prevent this by disabling the network that you don’t want to use or setting a priority for the network that you want to use.

By following these diagnostics steps and implementing one or more of the solutions provided, you can get your home network and your devices connecting at their fastest speeds and enjoying the information and resources available on the In