In previous blogs we’ve discussed the need for more than a smartphone and what to look for when buying a new tablet or computer. As you shop for a new device, you may want to consider saving money by purchasing an open-box or refurbished computer or tablet.
Open-box devices are usually returns that have been opened and either not used or started to be used and then reset and returned. Often, they come in almost pristine condition and may have minor cosmetic blemishes. They’re typically priced lower than brand-new items.
Refurbished devices are products that have undergone testing, repair, and cleaning, restoring them to a condition that meets quality standards. They can be factory-refurbished (by the original manufacturer) or restored by a third-party specialist.
When shopping for either an open-box or refurbished device, here are some things to consider:
- Certification and Testing: Look for devices that are manufacturer-certified or have been through a thorough, accredited refurbishment process. Manufacturer-refurbished products, for example, typically endured rigorous testing and meet strict quality standards. They often include original parts and have been restored to nearly new performance levels. Third-party refurbishment can also be reliable but read the fine print to know exactly what testing has been done.
- Warranty and Return Policy: A solid warranty can be your safety net if the device develops unexpected issues. Most refurbished and open-box devices come with a limited warranty, ranging from 30 days to a full year. Check the vendor return policy. A return policy allows you to try the device risk-free, ensuring that if it doesn’t meet your expectations, you have options.
- Physical Condition: Ensure the description outlines the cosmetic and functional condition. Minor cosmetic imperfections might be acceptable, but make sure they don’t affect usability.
- Accessories: Verify whether the device includes key accessories, such as chargers, cables, and sometimes original packaging. Missing accessories could mean additional out-of-pocket expenses. The original packaging can also help with resale value should you decide to sell the device later.
- Updates: Confirm that the device is compatible with current or upcoming software updates. This is especially important for security patches and smooth, ongoing performance. Older devices can be left out of future security patches and operating system updates. This should be evaluated when deciding on your purchase.
- Clean installations: Look for a system that’s been recently reset or preloaded with a clean version of the operating system. Avoid buying a system that was just updated but may have software and applications installed by the previous owner or vendor.
- Battery Condition: Check on the condition of the battery in the device. Ask for the battery’s health status or cycle count. Batteries naturally wear down over time, and a refurbished device might have older battery cells. If possible, choose a device where the battery has been replaced or tested to perform near new standards.
- Vendor Reputation: Check the seller’s reputation and customer reviews. Purchase your open-box or refurbished device from a reputable vendor known for their quality refurbishment processes and excellent customer service. Read the customer reviews and check out vendor ratings on platforms like Amazon Renewed, Best Buy Outlet, or eBay’s certified refurbishers. Positive reviews from other buyers provide extra assurance about the quality and reliability of both the product and the vendor
- Price versus Risk: Balance your savings with the potential risks to purchasing an open-box or refurbished device. Look beyond just the reduced price; consider the potential trade-offs. A steep discount might be enticing, but if the device lacks a warranty or has known battery issues, the risk might outweigh the savings. Weigh any potential future costs (like battery replacements or additional accessories) against the initial savings to get a true picture of the deal.
Purchasing an open-box or refurbished device is a terrific way to save money if you know what to look for when making your decision. Purchasing a device that is certified and has a good warranty from a trusted vendor with a good return policy helps to make the decision easier. Doing the research and taking your time can ensure you purchase a device that meets your needs and delivers the performance you need.
For more information:
- Open Box vs. Refurbished: What Is the Best Option? – RefurbMe Blog