How to Find a Telehealth or Tele-mental Health Provider

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Many of the same considerations for finding a provider for in-person health services apply to finding a telehealth or tele-mental health provider. You should look for a provider who is licensed, qualified, experienced, and compatible with your needs and preferences.

How can you find a telehealth or tele-mental health provider?

  • Ask your primary care provider for a referral or recommendation.
  • Contact your insurance company or visit their website to see what providers are in-network and what services are covered.
  • Search online directories or databases of telehealth or tele-mental health providers, such as those offered by professional associations or organizations.
  • Read online reviews or testimonials from other patients who have used telehealth or tele-mental health services.
  • Ask your friends, family, or peers for suggestions or feedback.

How do you prepare for a Telehealth or Tele-mental Health Visit?

Once you have found a provider and scheduled an appointment, you should prepare for your telehealth or tele-mental health visit by following these steps:

  • Test your device, connection, and platform before the session to make sure they work properly. If possible, use a wired connection instead of Wi-Fi for better stability.
  • Choose a quiet, private, and comfortable location where you will not be disturbed or distracted. Use headphones or earbuds if needed.
  • Have any materials or documents you may need during the session ready, such as your insurance card, medication list, notes, questions, etc.
  • Log in to the platform or app at least 10 minutes before the session starts. Follow the instructions provided by your provider or the platform to join the session.
  • Be respectful, honest, and engaged during the session. Treat it as you would an in-person visit. Ask for clarification or feedback if needed.
  • After the session, write down any important information or instructions from your provider. Follow up with any questions or concerns you may have.
  • If you do not have the ability to access telehealth services in your home see if your local healthcare providers, libraries, or other agencies may be able to provide a private space for you and others in the community to access telehealth services.

Telehealth and tele-mental health platforms are convenient and effective ways to receive health care services, especially for mental health conditions. They can offer many benefits, such as increased access, reduced barriers, and improved technology. However, they also have some drawbacks, such as potential issues with quality, cost, privacy, and insurance coverage.

You should weigh the pros and cons of using telehealth and tele-mental health and find a provider who meets your needs and preferences. You should also prepare for your virtual visit by testing your technology, choosing a suitable location, and being respectful and engaged.

Additional reading and information:

How do I schedule a telehealth appointment? |

How do I use telehealth for behavioral health care? |

What do I need to use telehealth? |

What should I know before my telehealth visit? |

What if I’m having trouble using telehealth? |

What happens after my telehealth visit? |

Follow Lear, Joe K.:

Consultant for Broadband Initiatives, University of Missouri System Office of Engagement. Former Extension Regional Director in NW Missouri. Twenty years in the Information Technology field in Missouri and Kansas.